The announcement was made by the bank on its social media platforms, celebrating its outstanding performance at the esteemed event.
The bank’s success can be attributed to its innovative digital partnership with the Co-operative Movement, which has transformed the way members access financial services. This groundbreaking collaboration has made banking more convenient and affordable for customers, with a focus on providing seamless experiences that prioritize their needs.
The recognition received at the ASK Nakuru National Expo is a testament to Coop Bank’s commitment to excellence and customer satisfaction. By showcasing their digital partnership with the Co-operative Movement at the expo, the bank demonstrated its dedication to providing accessible and innovative financial services to its members.
This achievement comes on the heels of Coop Bank’s recent victory in the customer satisfaction category of a survey conducted by the Kenya Bankers’ Association (KBA).
More than 33,000 banking customers across Kenya participated in the survey, providing their feedback and opinions on various banking services. Coop Bank’s win in this category further solidifies its reputation as a customer-centric institution that prioritizes the needs and expectations of its customers.
In line with its commitment to enhancing customer satisfaction, Coop Bank has recently opened two new branches in Thika and Meru town. These strategic expansions are aimed at better serving the increasing demands of customers in these areas and ensuring that personalized banking services are readily available to a wider customer base.
The bank’s continuous recognition and expansion efforts highlight its unwavering dedication to meeting the evolving needs of its customers. Through its digital innovation and commitment to providing convenient and affordable financial services, Coop Bank has established itself as a leader in the banking industry.