Safaricom has unveiled a new data plan, calling and SMS plan that will respectively offer data bundles and calling minutes with no expiry. Both Data bundles and Calls and SMS with no expiry are immediately available on *544#
Speaking during the unveil in which the telco was marking 19 years of existence in the Country, Safaricom CEO, Michael Jospeh said that the new bundle plans will give its customers the freedom to purchase both talk time and data bundles for any amount starting as low as Ksh 1.
“Over the last 19 years, we have come a long way together with our customers. As we celebrate our anniversary, it is a unique opportunity to reevaluate our operations to ensure that we remain relevant to our customers into the future. Today, we are starting afresh and going forward we aim to be even more Simple, Transparent and Honest in everything that we do. For our customers, we are a Safaricom that is there, For You,” said Michael Joseph.
As a permanent proposition, customers purchasing the new Call and SMS plans on *544# will get 50 percent extra talktime with every purchase enabling them to talk more for less.
Safaricom has also committed to serve its more than 33 million customers in under five minutes both at its more than 50 Safaricom shops across the country and whenever they call the Call Centre. In addition, the company will reorganize its shops across the country to provide a more personalized experience to customers.
Starting 1st November 2019, new customers joining the network will get SIM cards for free at Safaricom shops and dealer outlets, upon which a customer will top up with KES 50 airtime to activate their line as well as have the freedom to choose a number of their choice when they purchase a new line.