Agentforce Revolutionises Business Operations with Autonomous AI Agents for Service and Sales

Salesforce has introduced Agentforce, a new suite of autonomous AI agents designed to enhance efficiency across service, sales, marketing, and commerce.

This innovative platform allows companies to scale their workforces on demand, with AI agents handling tasks like customer service inquiries, qualifying sales leads, and optimizing marketing campaigns.

Agentforce gives businesses the power to build, customize, and deploy AI agents for any industry, revolutionizing how tasks are managed.

These agents work autonomously, making data-driven decisions and executing plans without human intervention. Unlike traditional chatbots, Agentforce operates independently, using real-time data to adapt to changing conditions and delivering precise, valuable customer interactions.

Salesforce CEO Marc Benioff describes Agentforce as the “Third Wave of AI,” advancing beyond simple copilots to intelligent agents that actively drive customer success.

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“Agentforce represents the Third Wave of AI—advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey.”

“This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint,” said Marc Benioff, Chair and CEO, Salesforce.

Benioff highlights the platform’s seamless integration into business workflows, offering a fully tailored, enterprise-ready solution with advanced security and compliance.

Several companies, including OpenTable, Saks, and Wiley, are already benefiting from Agentforce. For example, Wiley has seen a 40% increase in case resolution, as the solution handles routine inquiries, freeing up human agents for more complex issues.

As businesses face growing demands with limited resources, Agentforce provides a scalable solution that allows teams to focus on strategic, high-impact work, shaping the future of a hybrid workforce of humans and AI agents.