Emirates to offer passengers COVID-19 medical coverage

Emirates customers will now be able to travel with confidence, as the airline will foot their medical expenses of up to 18.7M KES and quarantine costs of 12,000 KES per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is provided by the airline, free of cost to its customers.

According to the Emirates Group Chair HH Sheikh Ahmed bin Saeed Al Maktoum, the airline intends to boost customer confidence for international travel.

Emirates has already been putting place measures at every step of the customer journey to mitigate the risk of infection and has revamped its booking policies to offer flexibility.

This cover for COVID-19 related medical expenses and quarantine costs will be offered by Emirates free of charge regardless of class of travel or destination effective until 31 October 2020 (first flight to be completed on or before 31 October 2020).

It will be valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

The hotline number, and details of what COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.

Flexibility and assurance

With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will be valid for 24 months and rebook to fly at a later time; request travel vouchers to offset against future Emirates purchases, or request refunds via an online form on Emirates’ website or via their travel booking agent.

Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas, Europe, Africa, the Middle East and the Asia Pacific through a convenient connection in Dubai for customers across the world.